Do you know that various minor details in a hotel’s work can contribute to strengthening your customers' trust in you, but at the same time can also put them off forever? The majority of management companies tends to forget about details.

As an example - the representatives of one nation might consider a handshake for welcome as a special gesture and a sign of trust by the hotel staff, whereas the members of another nation might perceive it as an invasion of their privacy.

Do you know that the availability of internet access in all hotel rooms can almost double your occupancy rate with Russian-speaking guests?

Would you like learn at first hand about these and other secrets of increasing your hotel's occupancy rate?